{"id":23947077,"date":"2025-01-16T10:05:12","date_gmt":"2025-01-16T09:05:12","guid":{"rendered":"https:\/\/etnaway.com\/faq\/"},"modified":"2025-07-04T15:31:51","modified_gmt":"2025-07-04T13:31:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/etnaway.com\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23947077\" class=\"elementor elementor-23947077 elementor-25\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb3566 e-flex e-con-boxed e-con e-parent\" data-id=\"ffb3566\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17981fa elementor-widget elementor-widget-heading\" data-id=\"17981fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee321a2 elementor-widget elementor-widget-heading\" data-id=\"ee321a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veelgestelde vragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63e2ad8 e-flex e-con-boxed e-con e-parent\" data-id=\"63e2ad8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aba0d0f elementor-widget elementor-widget-heading\" data-id=\"aba0d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">VRAGEN OVER ONZE TOURS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca9c27 elementor-widget__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"9ca9c27\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1640\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1640\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Welke uitrusting heb je nodig op de Etna? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1640\" class=\"elementor-element elementor-element-fd04262 e-con-full e-flex e-con e-child\" data-id=\"fd04262\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2906573 elementor-widget elementor-widget-text-editor\" data-id=\"2906573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><p>Welke uitrusting je nodig hebt op de Etna is afhankelijk van de tijd van het jaar, specifieke weersomstandigheden en de tocht of hoogte.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignleft size-full wp-image-35307\" title=\"Welke uitrusting heb je nodig op de Etna? 1\" src=\"https:\/\/etnaway.com\/wp-content\/uploads\/2024\/03\/Richtige-Ausruestung-am-Aetna.webp\" alt=\"Goede uitrusting is essentieel op de Etna! Wij vertellen u wat u nodig heeft en lenen u gratis laarzen, stokken, rugzakken en windjacks!\" width=\"300\" height=\"200\">Voor alle middelzware tot zware wandelingen heb je goede <strong>wandelschoenen<\/strong> nodig die tot boven de enkel reiken. We lopen veel op de Etna over puin en vulkanische as. De kleine, scherpgerande steentjes passen gemakkelijk in platte schoenen. Daarom raden wij een lange broek aan om jezelf tijdens deze tochten, ook in de zomer, te beschermen. Als alternatief kunt u lange sokken dragen en deze over uw schoenen trekken.    <\/p><p>Je kunt je het beste in <strong>laagjes<\/strong> kleden: veel laagjes die je aan of uit kunt trekken.<\/p><p>De temperatuur op <strong>2500 meter is ongeveer 10-20 graden<\/strong>, van koud tot aan de kust. Op <strong>2000 meter is het zo\u2019n 10-15 graden<\/strong> kouder. Als het waait, kan het erg ijzig aanvoelen, vooral in de winter. Als de zon schijnt, kan het in de zomer zelfs op grotere hoogte heet zijn. De werkelijke temperatuur is zeer stabiel en warm, en de temperatuur stijgt snel, zodat de hele tijd en de hele tijd intern.    <\/p><p>In <strong>de zomer is het noodzakelijk<\/strong> om jezelf te beschermen tegen de zon (hoed, zonnebrandcr\u00e8me, zonnebril) en minimaal 1,5 liter water per persoon. Zelfs in de <strong>winter<\/strong>, als er sneeuw ligt, kan zonnebrandcr\u00e8me geen kwaad. Je hebt ook een hoed, handschoenen en warme, winddichte sneeuwkleding nodig. Je hebt ook een hoed, handschoenen en warme, winddichte sneeuwkleding nodig. Op de Etna is het vaak winderig en brengt de wind fijne as mee, daarom raden wij ook een zonnebril aan om jezelf tegen de wind en as te beschermen. Indien mogelijk moet u contactlenzen vermijden en in plaats daarvan een bril dragen.   <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1641\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1641\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wij willen graag met onze kinderen de Etna bezoeken. Wat is de juiste rondreis?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1641\" class=\"elementor-element elementor-element-d6a5964 e-con-full e-flex e-con e-child\" data-id=\"d6a5964\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8763f5b elementor-widget elementor-widget-text-editor\" data-id=\"8763f5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><p>We zijn altijd erg blij als kinderen deelnemen aan onze excursies en gepassioneerd raken door de natuur en de wonderen van onze planeet! Afhankelijk van de leeftijd van de kinderen en hun wandelgewoonten zijn verschillende tochten op de Etna geschikt. <\/p><ul><li>Voor kleine kinderen raden wij de familie-excursie of de Etna &amp; Alcantara-tour aan.<\/li><li>De Northern Craters Tour en de Etna 3000 Tour zijn gematigde excursies en daarom ook geschikt voor kinderen.<\/li><li>De rondleiding door de belangrijkste kraters is alleen mogelijk vanaf 12 jaar.<\/li><\/ul><p>Bel ons en samen vinden we de beste oplossing voor u en uw gezin, avontuurlijk of gastvrij. U kunt contact met ons opnemen via +39 347 770 4302 per telefoon of WhatsApp. Als u wilt, kunnen we ook een priv\u00e9tour speciaal voor u en uw gezin organiseren!  <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1642\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1642\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mag ik mijn hond meenemen naar de Etna? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1642\" class=\"elementor-element elementor-element-9d8cf6b e-con-full e-flex e-con e-child\" data-id=\"9d8cf6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d68f1c elementor-widget elementor-widget-text-editor\" data-id=\"6d68f1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wij zouden het geweldig vinden, wij houden ook van honden! Laat het ons vooraf weten, zodat we voor uw viervoeter de beste oplossing kunnen vinden, afgestemd op zijn formaat en behoeften. Als je wilt, kun je een priv\u00e9tour boeken! Houd er rekening mee dat vers lavazand scherp is en de pootjes van uw hond kan beschadigen. Wij adviseren u graag welke excursies momenteel aanbevolen worden met uw hond.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1643\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1643\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is het mogelijk om de Etna te bezoeken, zelfs als u gezondheidsproblemen heeft? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1643\" class=\"elementor-element elementor-element-0698773 e-con-full e-flex e-con e-child\" data-id=\"0698773\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5cb214 elementor-widget elementor-widget-text-editor\" data-id=\"c5cb214\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><p>Informeer ons vooraf over eventuele gezondheidsproblemen, allergie\u00ebn, hartaandoeningen, bloeddrukproblemen, beperkte mobiliteit, handicaps. Wij vinden voor u de perfecte oplossing voor een onvergetelijke dag op de Etna! <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1644\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1644\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wat gebeurt er bij slecht weer? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1644\" class=\"elementor-element elementor-element-b8bfaef e-con-full e-flex e-con e-child\" data-id=\"b8bfaef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ba898e elementor-widget elementor-widget-text-editor\" data-id=\"0ba898e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Normaal gesproken verloopt de tour zoals gepland. <strong>U kunt uw boeking echter gratis wijzigen<\/strong>, bijvoorbeeld verplaatsen naar een andere dag. Als u al betaald heeft en <strong>de tour wilt annuleren<\/strong>, <strong>wordt het volledige bedrag terugbetaald.<\/strong>  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1645\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1645\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wat gebeurt er tijdens een uitbarsting? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1645\" class=\"elementor-element elementor-element-dd712d6 e-con-full e-flex e-con e-child\" data-id=\"dd712d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eb985a elementor-widget elementor-widget-text-editor\" data-id=\"5eb985a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><p>EtnaWay neemt altijd de veiligheidsvoorschriften in acht die op de Etna van kracht zijn. Daarom kan de tour normaal gesproken plaatsvinden zoals gepland. Het kan echter zijn dat u kleine omwegen moet maken om de asregen te vermijden.  <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1646\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1646\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Hoe kan ik een rondleiding door de Etna boeken? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1646\" class=\"elementor-element elementor-element-82deafc e-con-full e-flex e-con e-child\" data-id=\"82deafc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64e6507 elementor-widget elementor-widget-text-editor\" data-id=\"64e6507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><p>Het makkelijkste is om gebruik te maken van het boekingsformulier op onze website: <a href=\"https:\/\/etnaway.com\/nl\/contact\/\">Klik hier voor het boekingsformulier!<\/a><\/p><p>Heeft u vragen of wilt u advies, bel ons dan gerust. Wij bespreken graag alles persoonlijk met u! Wij zijn bereikbaar per telefoon, WhatsApp, Telegram of Signal op het volgende nummer: <a href=\"tel:\/\/+393477704302\" target=\"_blank\" rel=\"nofollow noopener\">+39 347 770 4302<\/a>  <\/p><p>U kunt ook reserveren via e-mail: <a href=\"mailto:info@etnaway.com\">info@etnaway.com<\/a>.<\/p><p>Of bezoek ons \u200b\u200bkantoor in Taormina: Salita Francesco de Luna 10, 98039 Taormina (<a href=\"https:\/\/maps.app.goo.gl\/J8jeHpJzbPtZwXT46\" target=\"_blank\" rel=\"nofollow noopener\">bekijk op Google Maps<\/a>)<\/p><p>Voor verdere vragen kunt u contact met ons opnemen via ons <a href=\"https:\/\/etnaway.com\/nl\/contact\/\">contactformulier<\/a>.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1647\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1647\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Hoe kan ik betalen? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1647\" class=\"elementor-element elementor-element-bc7f2d1 e-con-full e-flex e-con e-child\" data-id=\"bc7f2d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa2df24 elementor-widget elementor-widget-text-editor\" data-id=\"aa2df24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><p>EtnaWay biedt de volgende betalingsmogelijkheden:<\/p><ul><li>Contante betaling ter plaatse aan de gids<\/li><li>Vooraf via overschrijving<\/li><li>Vooraf met creditcard<\/li><\/ul><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1648\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1648\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wanneer wordt het exacte ophaaltijdstip bekend gemaakt? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1648\" class=\"elementor-element elementor-element-8e831b4 e-con-full e-flex e-con e-child\" data-id=\"8e831b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c88ec56 elementor-widget elementor-widget-text-editor\" data-id=\"c88ec56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><p>Als u een tour met hotelovername of ander ontmoetingspunt heeft geboekt, informeren wij u bij de <strong>boekingsbevestiging<\/strong> ook per e-mail over de ophaaltijd.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1649\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1649\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wat moet ik doen om een \u200b\u200breservering te annuleren? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1649\" class=\"elementor-element elementor-element-1ce793f e-con-full e-flex e-con e-child\" data-id=\"1ce793f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f90be9 elementor-widget elementor-widget-text-editor\" data-id=\"5f90be9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><p>U kunt een reservering eenvoudig annuleren door een e-mail te sturen naar <strong><a href=\"mailto:info@etnaway.com\">info@etnaway.com<\/a><\/strong>.<\/p><p>Indien de annulering binnen de op onze website aangegeven termijn plaatsvindt, ontvangt <strong>u een volledige terugbetaling<\/strong>. Na deze termijn kunnen wij het betaalde bedrag niet meer terugbetalen.  <strong>Wij zijn echter altijd ge\u00efnteresseerd om een \u200b\u200bannulering in onderling overleg op te lossen.<\/strong><\/p><p>Houd er rekening mee dat annuleringen via telefoon, sms of WhatsApp niet worden geaccepteerd!<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-16410\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-16410\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Hoe krijg ik mijn geld terug als ik tijdig annuleer? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-16410\" class=\"elementor-element elementor-element-1e8492a e-con-full e-flex e-con e-child\" data-id=\"1e8492a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb5d739 elementor-widget elementor-widget-text-editor\" data-id=\"cb5d739\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><div class=\"dipi-faq-content\"><p>Als de annulering binnen de op onze website aangegeven periode plaatsvindt, regelen wij een volledige terugbetaling <strong>via bankoverschrijving<\/strong> of <strong>door het annuleren van de kosten op uw creditcard.<\/strong><\/p><ul><li><strong>Als u per bankoverschrijving heeft betaald:<\/strong> Stuur ons per e-mail de IBAN- en BIC\/SWIFT-code van uw rekening en wij maken het reeds betaalde bedrag naar u over.<\/li><li><strong>Als u met creditcard heeft betaald:<\/strong><br>Het bedrag wordt rechtstreeks naar uw rekening overgemaakt.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Veelgestelde vragen VRAGEN OVER ONZE TOURS Welke uitrusting heb je nodig op de Etna? Welke uitrusting je nodig hebt op de Etna is afhankelijk van de tijd van het jaar, specifieke weersomstandigheden en de tocht of hoogte. Voor alle middelzware tot zware wandelingen heb je goede wandelschoenen nodig die tot boven de enkel reiken. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23947077","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Etna Way<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etnaway.com\/nl\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Etna Way\" \/>\n<meta property=\"og:description\" content=\"FAQ Veelgestelde vragen VRAGEN OVER ONZE TOURS Welke uitrusting heb je nodig op de Etna? Welke uitrusting je nodig hebt op de Etna is afhankelijk van de tijd van het jaar, specifieke weersomstandigheden en de tocht of hoogte. Voor alle middelzware tot zware wandelingen heb je goede wandelschoenen nodig die tot boven de enkel reiken. 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